Question 1

How is my VIP tier determined?

Accepted Answer

Tiers are computed automatically from cumulative bet volume (USDT). No application is required — every bet you place counts toward the next tier threshold.

Question 2

When does a tier promotion take effect?

Accepted Answer

After you meet the threshold and submit a promotion request, the new tier applies the next day at 00:00 UTC.

Question 3

What benefits does each tier offer?

Accepted Answer

Each step up brings a faster rakeback rate for casino and slots plus a larger per-withdrawal limit. The exact figures for every tier are listed on this page.

Question 4

Do tied rounds count toward cumulative bets?

Accepted Answer

No. A round that returns exactly your stake (a push) is left out of both cumulative volume and rakeback.

Question 5

What is the per-withdrawal limit?

Accepted Answer

It caps the maximum amount per withdrawal request. Limits vary by tier; if no tier-specific limit is set, the system default applies.

Your tier is set by cumulative bet volume